Appointments

Urgent appointments

Every day we have an allocated amount of book on the day appointments, these can only be booked by phoning the surgery on the day. These appointments are for problems that will not wait for a routine appointment.  

Ensuring you are seen promptly, by the right healthcare practitioner, at the right time is of upmost importance to us. 

To allow us to do this effectively, our reception staff will need to ask you some questions about your health concerns. 

We ask that you kindly have patience and respect for our staff whilst we attempt to do this. 

We operate a zero-tolerance policy in relation to abusive behaviour towards all members of staff at manor farm. 

As we have a multitude of healthcare practitioners and services available, it may not be a GP that deals with your health need. 

The appointment may be at Oak Farm, Necton.

To request to book an on the day appointment:

Routine appointments

You can request a routine appointment phone us on 01760 721 786.

To book an appointment with a nurse or healthcare assistant

You can:

We will use your answers will help us to direct you to the most suitable health professional, this could be a GP, ANP, Nurse, HCA, Pharmacist or MHP (mental health practitioner).

Enhanced access

Improving access to general practice: weekend and evening appointments are now available.

Patients who are registered at this practice can book an appointment to see a clinician weekdays from 6:30pm to 8pm and Saturdays from 9am to 5pm at the following hub sites:

  • Manor Farm Medical Centre, Swaffham
  • Bridge Street Surgery, Downham Market

Talk to our reception team to book an appointment. They will provide you with the time, date, and venue for your appointment.

These are for non-urgent, routine appointments only.

Some of the services we can offer within the enhanced access are:

  • GP consultations
  • Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, etc
  • Healthcare assistant appointments
  • Cervical screening
  • Spirometry
  • Medication reviews

Important: Please remember

This is not a walk in service and is available by booked appointment only.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by phoning the surgery before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. A clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival.

Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls.

You can also be visited at home by a community nurse if you are referred by a clinician at the surgery.

Related information

Health A to Z

Sick notes

Test results