Prescriptions
Ways of ordering your repeat medication
- By using our online services, Patient Access. If you are not registered to use this service, please complete our Register for Online Services form.
- By using our online Repeat Prescription Request form.
- In person – Tick the boxes on your repeat slip and drop into the designated box at the dispensary entrance.
Please allow 2 full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. However, at very busy times it may take longer, so we advise you to order when you have one week of medication left.
Dispensary
Dispensary phone lines are open 14:00-16:00 Monday to Friday for queries only. Medication orders will not be accepted over the phone.
We can provide medication for patients living over a mile from the surgery and prepare prescriptions for those within that boundary for collection from a chemist.
Opening times
Manor Farm
- The dispensary is closed between 12:30-14:00 every day
Swaffham
- Monday-Friday: 08:30-18:30
Necton
- Monday: 14:00-18:00
- Wednesday: 08:30-12:00
- Friday: 08:30-12:00
Collections
If your repeat request is made at our branch surgery, the item(s) will be available from the branch surgery the following week.
Medication delivery can be organised for the housebound. Please discuss with our dispensary in the first instance.
Medication reviews
Patients on regular medication require a review annually with their GP. A notification date should appear on your repeat slip. Wherever possible, the GP will complete the review without you having to attend the surgery.
Prescriptions charges and exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030.
- General public – Buy or renew a PPC on-line.
There is further information about prescription exemptions and fees on the NHS website.