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A full appointment system is employed but urgent cases will be seen the same day. We will do our best to keep to the appointment time, but emergencies do occur.

All routine consultations are by appointment only, and can be made in person, by telephone, or online, between 08:30 and 18:30. Appointments with a doctor or nurse last 10 minutes - if you feel this will not be long enough to discuss your matters, please book a double appointment which can be up to six weeks in advance.  

Every day we have an allocated amount of urgent appointment slots, which are to be booked by contacting the surgery only.  Once these appointments have been taken we can arrange for you to be seen at one of the Hub surgeries.  Please see below for further details.  

Some problems can be resolved over the telephone.

Children under 16 should be accompanied by an adult.

Whilst the practice will endeavour to fulfil your request for a particular doctor, it might not always be possible and if this were to be the case, an explanation would be offered.

Appointments can be made online via the link at the top of this page.

Improved Access - Hub Appointments

How do I access the service?

The provision of this service is only available to patients who are registered with one of the 21 surgeries within West Norfolk.  Appointments are made via the patient's own GP surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

What appointments are available?

Kings Lynn - Evening appointments are available from 6.30pm - 8.00pm and Saturday appointments from 8.00am - 1.00pm

Swaffham - Saturday appointments between 8.00am - 1.00pm

Where do I need to go?

King's Lynn - Three duty surgeries are now offering extended access appointments on a rotation basis. Our receptionist will advise which practice to attend for your appointment. The three practices are:

  • Southgates Medical Centre, 4 Goodwins Road, Kings Lynn, PE30 5QX
  • St James Medical Practice, County Court Road, King's Lynn, PE30 5SY
  • St John's Surgery, Main Road, Terrington St John, Wisbech, PE14 7RR

Swaffham - Three duty surgeries are now offering extended access appointments on a rotation basis. Our receptionist will advise which practice to attend for your appointment. The three practices are:

  • Campingland Surgery, Beech Close, Swaffham, Norfolk, PE37 RD
  • Litcham Health Centre, Manor Drove, Kings Lynn, PE32 2NW
  • Great Massingham Surgery, Station Road, Great Massingham, PE32 2JQ

What conditions can be treated?

The hubs are designed to treat patients with acute minor aliments who require a face to face clinical assessment in order to be treated appropriately. Appointments are available with a GP, Nurse or HCA.

Patients who cannot be seen:

  • Babies under 12 weeks old
  • Pregnancy related problems
  • Severe Mental Health problems
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

Extended Opening Hours

If you need a routine appointment and are unable to make an appointment during the day (e.g. if you are working), you can make an appointment between 18:30 and 19:15 on Monday evenings.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website